Release Date: 6/6/2013
Hospital awards Hollinshead with Service of the Heart Award
Carol Klos, Nurse Manager, Surgical ICU, tells the audience why she nominated winner Jena Hollinshead for the award.
South St. Louis County - Jena Hollinshead, R.N., B.S.N., earned the quarterly Service of the Heart Award from St. Anthony Medical Center in South St. Louis County, where she works in the Neuro-Intensive Care Unit. The award honors employees for the exceptional customer service they provide to patients, visitors and employees.
Hollinshead, 26, earned the award after treating a female teen-aged patient who was waiting for surgery to occur a few days later, and couldn’t sit up, couldn’t roll over, and was struggling emotionally.
Said Hollinshead, “I feel like anything that we can do to make patient care better, we really should do it. I saw the need for something extra for her. Patients have different needs that can be met in different ways. For some, it’s ice cream. For others, it’s holding their hand.”
For this patient, Hollingshead thought a spa day would help. “I have sisters,” said Hollinshead. “We would always paint each other’s nails and it always made us feel better!”
Hollinshead gave the young woman a manicure, pedicure, shampoo, and style. She even spent her own money at the Gift Shop to buy shampoo so the patient’s hair would smell pretty. “She was a lot happier,” remembers the nurse. “She smiled a lot more. She was a lot more social with her visitors. I think she felt more confident and more like herself.”
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