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The Franke family swam with the dolphins at Atlantis Resort’s Dolphin Cay in the Bahamas. From left are Tyler, Josett and Mark.
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Above and Beyond Grand Prize Honoree
Franke and family enjoy journey to tropical paradise
Josett Franke, Wound Care Center, wasn't expecting any reward when she teamed with her son, Tyler, and husband, Mark, to build a scooter for a patient who had no legs and suffered recurrent wounds from scooting herself across the floor.
So Franke was surprised and thrilled to be selected as the Service from the Heart Reward and Recognition Team’s 2011 Above and Beyond grand prize winner earlier this year, with the trip of her choice valued up to $3,000. Franke selected a beach destination, the Atlantis Resort on Paradise Island in the Bahamas.
“I want to thank everyone who was instrumental in my family and me being chosen for this honor,” Franke said.
Above and Beyond honors employees who go beyond the normal scope of their jobs to demonstrate special consideration of patients, their families and visitors. Honored employees are selected each month by the Service from the Heart Reward and Recognition Team, and from the monthly winners a quarterly honoree is selected. The grand prize winner is selected from the four quarterly honorees.
In March, the family traveled to Atlantis for five days and spent much of their time in and around the water: snorkeling, kayaking, paddle boarding, viewing the marine animals in the lagoons and aquariums at the resort, being lazy in the Lazy River, having fun on the water slides, swimming in the ocean and looking for shells, and swimming with the dolphins.
“Our dolphin, Jonah, was a 13-year-old male rescued from Mississippi after Hurricane Katrina destroyed the oceanarium that he and his pod were housed in,” Franke explained. “They were all together again and housed in the Dolphin Cay at Atlantis Resort. We were able to high-five with him, prompt him to perform tricks, give him a quick kiss on his snoot (he had a cleft palate, so he looked a little different from the others), cradle him in our arms around the circumference of his body, run our hands down the length of his body on top and bottom, learn about his anatomy and how dolphins propel themselves. There was so much we learned with the interaction that I couldn't begin to put it all down here.”
Tyler so enjoyed his first trip to the ocean that his excitement never faltered, even when a wave planted him face-first into the sand and required him to remove sand from his nostrils, his mom said. The family also enjoyed sightseeing, rock wall climbing, and island delicacies such as Bahamian conch fritters and a soda known as Goombay Punch.
“It was an experience that we will never forget,” Franke said. “I would like to send a special thank you to Janette Dietzler, who nominated me for this award.”
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